Uncovered key moments, opportunities for our next quarter and overlapping work between 5 product teams by leading journey mapping exercises and translating insightsto a shared visual resource

Translating research insights to design prompts for our 4-person design team by synthesizing past research, interviewing customers, building surveys and analyzingusability test results

Provided better product education at the right time to boost card spending by 21% and reduce customer service calls by 55% for a 0 - 1 cash advance product on a super-savings themed mobile app (Android / iOS)

Migrated our customer service experience and designed a self-solve flow to provide customers with answers for 41 questions across travel, savings and fintech products

Designed and launched a flagship credit card product from start to finish for a mission driven, Series-C Fintech improving the financial situations for 300,000 customerswith bad credit

Mapped workflows, screens customer journeys and institutional knowledge with Product Managers, Engineers and Leadership while defining the go-to-market plans for a 3,000-customer pilot test

Defined a flexible navigation model by collaborating with a fully remote team of Product Managers, Engineers, Legal and Leadership for iOS, Android, and web apps with an 89% customer satisfaction rate

Established the design process, design system and communication with engineering stakeholders across 6 separate initiatives and was the sole designer during a period ofProduct leadership changes

Increased conversion by 217% in 3 months by introducing a Save for Later feature on a responsive e-commerce website informed by 200 hours of customer research, customer interviews and rapid prototypes

Realized $100 million in sales with a user centered approach to an e-commerce Cart and Checkout experience by collaborating with Product Management, Engineers, Researchers, Content Designers and Business Stakeholders

Partnered with Product Managers and Business stakeholders to establish a strategic vision, define a direction and prioritize iterative projects after pivoting from a 2-year redesign project to smaller, iterative experiments

Increased the app store review from 3.3 to 4.5 stars for a Fortune 100 insurance app (Android and iOS) while budgeting time and resources for a billable design team

Managed relationships with 120 stakeholders across Business, Product, Design and Engineering while leading a 6-person Agile design squad

Built a design system to maintain consistency across 3 designers and 7 engineering teams as the product scaled the app from an initial release to a company-wide initiative